Delivery Service and Time Limit

**Q1: How long does it usually take for my package to arrive? **
We promise to complete the delivery within 48 hours after the order is placed. The exact delivery timeframe varies according to the shipping method you choose:

▶ UPS Ground U.S. Service:

  • UPS Ground: 2-5 business days (depending on the distance between origin and destination)

▶ FedEx Ground*: *FedEx Ground*: 2-5 business days (depending on distance from origin to destination)

  • FedEx Ground: 1-5 business days (most packages arrive within 3 business days)

▶ Truck Delivery:
Depending on the transportation distance, it usually takes 1-7 business days to complete the delivery.

Payment Methods

**Q2: What payment methods are supported? **
We support mainstream payment methods throughout the United States:

  • Credit/Debit Card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay (available on the web)
  • Google Pay (available on the web)

Order Related Operations **Q3: How do I place an order?

**Q3: How to place an order? **Q3: How to place an order?

  1. Browse the product page and select the specifications
  2. Click “Add to Cart”. 3.
  3. Enter the checkout page and fill in the delivery information
  4. Select the payment method to complete the payment

**Q4: Do I need to register an account to place an order? **Q4: Do I need to register an account to place an order?
You do not need to register to place an order, but you can enjoy the following benefits by registering an account:

  • View complete order history
  • Quick Repeat Purchase
  • Exclusive discount information push

**Q5: How to place a pre-order?
**IBMKT e-commerce platform to support the pre-order rules for goods not yet arrived in Hong Kong

  1. Service Introduction
    IBMKT e-commerce platform provides advance booking service for non-arrival goods, allowing users to make bookings before the goods arrive at the port, in order to ensure that the goods can be delivered quickly after arrival.
  2. Booking conditions
  • The user must be a registered member of IBMKT e-commerce platform.
  • The product to be booked must be one of the products announced as available for booking on the platform.
  • The user must pay the full price of the product.
  1. Booking process
  2. Login to the IBMKT e-commerce platform, search and select the unavailable products. 2.
  3. Click “Add to Cart” and enter the checkout page. 3.
  4. Select the booking option and fill in the necessary booking information (e.g. shipping address, contact information, etc.). 4.
  5. Complete the payment and the system will generate the reservation order after successful payment. 5.
  6. The platform will confirm the reservation order by SMS or email, and provide the estimated arrival and delivery time.
  1. Management of pre-ordered goods
  • Pre-ordered goods will be prioritized upon arrival to ensure fast delivery.
  • If the goods do not arrive on time, the platform will notify the user in a timely manner and provide a solution (e.g. extending the booking time or canceling the order for a refund) according to the circumstances.
  • Users can check the latest status and estimated arrival time of the reserved products on the order page. 5.
  1. Cancellation and Refund of Pre-ordered Goods
  • Users may cancel their pre-order before the item arrives in Hong Kong and a full refund will be issued upon successful cancellation.
  • The refund will be made to the user’s payment account within 3 working days.
  1. Notes
  • The final price of the pre-ordered item may change due to exchange rate fluctuation, customs duty and other factors, the actual payment amount shall prevail.

**Q6: How can I cancel or modify my order? **Q6: How do I cancel or modify an order?

  • Unshipped orders: Log in to your account and go to “My Orders” to cancel, or contact customer service for assistance.
  • Shipped orders: You need to apply for a refund (see Refund Policy for details)
    ❗ Note: You cannot modify the address or product information after the order enters the picking process.

Logistics tracking and after-sales service*

**Q6: How to check the logistics status? **
You will receive an email with the tracking number after shipment:

  1. Login to your account to view “Order Details”.
  2. Directly visit UPS/FedEx website and enter the tracking number. 3.
  3. Check the tracking number through the order checking portal of IBMKT website.
  4. Contact online customer service for real-time inquiries

*Q7: How do I request a refund? /Q7: How do I request a refund?

  • Unshipped orders: Full amount is automatically refunded in the same way (1-7 business days to the account)
  • Received orders: Log in to your account within 7 days to submit a return request
  • Shipping damaged goods: keep the original packaging and take photos, contact customer service for priority treatment

Warm Tips

All statute of limitations are calculated for working days (excluding weekends and federal holidays), extreme weather or force majeure may cause delays. It is recommended to choose expedited service to ensure timeliness, please contact customer service in advance for the optimal shipping solution for large shipments.