IBMKT E-Commerce Platform North America After-Sales Policy

Dear IBMKT customer:

Thank you for choosing IBMKT e-commerce platform to purchase our high quality products. In order to protect your rights and interests, we have formulated the following after-sales policy to ensure that you can enjoy a satisfactory shopping experience.

I. Return Policy

  • Scope of application: applies to all goods purchased on IBMKT North America e-commerce platform.
  • Return Period: Within 90 days from the date you receive the merchandise, you can apply for a return if the merchandise has not been used and remains intact in its original packaging.
  • Return process:
  1. Login to your IBMKT account and go to the “My Orders” page. 2.
  2. Select the product you want to return and click the “Apply for Return” button. 3.
  3. Fill in the reason for return and related information and submit the request. 4.
  4. We will review the application within 24 hours after receiving it, and will provide you with the return address after the review. 5.
  5. Please send the goods back to us within 7 days after receiving the return address. 6.
  6. After the goods have been inspected and confirmed to be correct, we will process the refund for you, and the refund will be returned to your original payment account within 3-10 working days.

Second, quality problems exchange policy

  • Scope of Application: Applicable to quality problems caused by manufacturing defects.
  • Exchange period: Within 90 days from the date you receive the goods, you can apply for an exchange if the goods have quality problems.
  • Exchange process:
  1. Login to your IBMKT account and go to the “My Orders” page. 2.
  2. Select the product that needs to be exchanged and click on the “Apply for Exchange” button. 3.
  3. Upload a photo or video of the quality problem of the product, fill in the reason for exchange and related information, and submit the application. 4.
  4. We will review the application within 24 hours after receiving it, and will provide an address for the exchange after the review is approved. 5.
  5. Please send the goods back to us within 7 days after receiving the exchange address.
  6. We will send you a new item after the goods have been inspected and confirmed to be correct.

III. Accessory Replacement Policy

  • Scope of application: Applicable to the merchandise due to lack of parts or accessories damaged.
  • Replacement period: Within 30 days from the date you receive the goods, if the goods are missing accessories or damaged accessories, you can apply for replacement.
  • Replacement shipping process:
  1. Login to your IBMKT account and enter the “My Orders” page. 2.
  2. Select the product that needs to be reissued and click the “Apply for reissue” button. 3.
  3. Upload photos or videos of the missing or damaged parts, fill in the reason for reissue and related information, and submit the application. 4.
  4. We will review the application within 24 hours after receiving it, and will send you the replacement parts as soon as possible after the review.

IV.

  • All applications for returns, exchanges and reissues must be submitted within the above specified period.
  • Returned merchandise must be intact in its original packaging, unused, and with all accompanying items (e.g., accessories, manuals, etc.).
  • Returns due to non-quality issues (e.g. personal preference, wrong size, etc.) will be at the customer’s expense.
  • If there is a quality problem with the product, or if the product description does not match the actual product, the shipping cost for exchange or replacement will be borne by IBMKT.
  • In order to ensure your rights and interests, please check the goods in time after receiving them, and contact us as soon as possible if there is any problem.

V. Disclaimer

  • Legal Responsibility: IBMKT e-commerce platform is not responsible for damage to the goods caused by third-party installation, improper use or other force majeure factors.
  • Final Interpretation: IBMKT e-commerce platform reserves the right of final interpretation of this after-sales policy.

**IBMKT E-commerce platform is committed to providing you with excellent after-sales service, if you have any questions or need help, please feel free to contact our customer service team. **

Contact Information:

Wish you happy shopping!

IBMKT E-commerce platform
North America Service Center